Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you request a quotation, contact us for support, or subscribe to our newsletters. This may include your name, email address, phone number, company name, and specific project requirements. We also automatically collect certain technical information when you visit our website, including your IP address, browser type, and interaction data.

2. Use of Information

We use the information we collect to:

• Provide, maintain, and improve our services and equipment offerings.
• Process direct requests for quotations (RFQs) and order fulfillments.
• Communicate with you regarding your inquiries, support requests, and engineering consultation.
• Send you technical updates, marketing communications, and promotional materials (only when you have consented).
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.

3. Data Sharing and Lead Generation

As part of our specialized engineering pipeline, data submitted through RFQs and contact forms is logged in our internal CRM systems (such as Odoo) to correctly assign technical representatives to your case. We do not sell your personal information to third parties. We may share information with trusted vendors and service providers who need access to such information to carry out work on our behalf.

4. Your Choices

You may opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.